Each Surgeon has a professional team who pride themselves on patient education. Visiomed has a dedicated Sister, Louise van der Schyf who assists optometrists and patients with procedure information and communication. She works closely with the surgeons and their staff.
Louise conducts monthly talks and interviews with doctors and optometrists on eye surgery or eye related matters in aid of educating the public. Her broadcasts can be found on Radio Today (AM 1485) or DSTV Radio programmes (channel 169).
Among other duties, Louise is responsible for:
Literature on each procedure done at Visiomed
Literature on LASIK, intraLasik, Cataract and Retinal Procedures
Public information sessions
Continues medical education within the Eye care industry
Louise as head of communications believes we have relationships, not just patients.
Our focus on patients means that those exploring vision correction options have someone that they can trust and can turn to when they need answers or reassurance.
To contact Louise, please email: firstname.lastname@example.org
Theatre education for optometrists
Visiomed sees the necessity for co-management between optometrists and eye specialists and therefore we invite optometrists to view live surgery. This also forms part of their continued educational programmes. This experience gives them a better understanding of surgery and they also gain insight as to what their clients can expect on the day of surgery. When this knowledge is conveyed to the client, the client will feel more at ease and gain peace of mind before even consulting the surgeon for the first time.
Feedback from Horison Methodist Church:
Belated sincere thanks to you and your surgery staff for your courteous manner in how I was treated before and after my recent upper eye lid procedure.
Most importantly please convey my deep appreciation and gratitude to Dr Roux for his kind favor, initial motivation, and professional highly skilled GOD given talent
supported and assisted by his excellent theater team.
I am most pleased with the outcome and subsequent recovery.
Feedback from Horison Methodist Church:
Dear Dr Kritzinger and staff
May I, on behalf of the Horison Methodist Church, express my sincere appreciation of the precious gift you gave to Lucas Motlhala. You not only restored his sight but his dignity as well.
It has been a joy to see this man’s whole life change since his operation.
I also wish to comment on the caring attention you all gave to Lucas on his visits to your surgery. He was treated with the utmost respect and compassion.
May God bless you and your practice in the wonderful work that you do.
Horison Methodist Church Outreach Committee
Feedback from optometrists’ visits to theatre:
Thank You for affording the opportunity to be in theatre. It was truly a most memorable and awe inspiring experience. I gained a total new insight into Ophthalmology. The staff and Dr were highly professional in their conduct. I sure look forward to another opportunity later during the year.
Can u help my 21 yr old son, in desperate need of a corneal transplant in both the eyes?
Has been on waiting list for cornea six yrs to date. As of recently the right eye has developed a blister ,cannot use his contacts on both eyes now. I desperately seeking help from any organisation to help. He has become quite depressed as he has his future on hold.
Cannot do or get around, even lectures had to be cancelled. He has a lot of pain on the eye, and has to use a patch.
tel. 031 4647174
Once again thank u for your advise & support thru this process.
Please note that the services provided by Visiomed, from staff to Doctors was nothing less than excellent. My family and I appreciates the hospitality,kindness,understanding,patience
and warmth my son was treated with. I would not hesitate recommending Visiomed to anyone that needs eyecare . A big thank u goes to Sister Linn from the Jhb Eyebank who got the process going from day one. Dr.Muller & his excellent staff went beyond their duty in assisting us with kindness,patience and support, including assisting us with accomodation etc.
Due to Dr.Mullers passion & dedication, he has given my son the gift of light, when all other institutes left us with no hope.
Shireen & Rajen Govender
Patient: Uveshan Govender
My name is Mary Harkin and Dr Kritzinger did the laser surgery on my eyes . I would like to thank him and his staff for the professional and caring manner in which I was treated throughout the process. I would also like to extend my thanks to Dr van Wyk who helped me on the Sunday morning following the surgery when I was experiencing discomfort in my right eye. I am happy to report that my eyesight is great and I notice improvements every day.
Manager Human Resources
Foster Wheeler South Africa
Switchboard Line (011) 690-0400
Direct Line (011) 690-0460
Fax Line (011) 315-6245
To all the staff I met during my recent procedures at Visiomed.
A word of thanks for the awesome way you treated me during my short stay at Visiomed.
I have recently had “the pleasure” to have both my cataracts removed and new lenses implanted. Not only was the operation very successful and truly amazing as I was semiconscious during the procedure, it was done in a truly professional way. The way both the reception and theatre staff treats patients is way beyond the current norm. The warm blankets when you arrive in the morning and the cup of tea and sandwiches after the operation is just magic. You never feel like a patient. The efficiency when it comes to making your appointment for the operation and getting all the necessary documentation for the medical aid was just super.
To drive to the office a couple of days later and to the see the splendour and brilliant colours of everything in the most beautiful morning light, was the most unbelievable experience I have had for many years. To everybody involved, thank you very much, Your commitment to excellent service was noted and truly appreciated.
SMS Manager: Absa Trust
Gister weer in die besonder aan jou gedink.
Ek het ‘n probleem gehad voordat jy op die toneel verskyn het. Ja, dit was werklik so want in my vorige soeke na uitkoms was dit die een teleurstelling op die ander.
Op heel besondere manier kom jou verwysing. Met groot verwagtinge het ek die aanbeveling aangegryp en gister, in die teater, kom ons aan die einde van die proses wat vir my soos ‘n wonderwerk is.
Al wat nog gedoen moet word is die gebruiklike opvolg besoek, vanoggend , aan Dr van Wyk. Nogmaals baie dankie dat ek juis by hom uitgekom het. Met sy innemende persoonlikheid het hy my onmiddelik laat tuis voel. Geen twyfel dat hy ook talentvol is en ek het al my vertroue in hom geplaas. Hoe anders teenoor my vorige ondervinding. Selfs na die eerste oog gedoen was het ek ‘n geweldige verbetering waargeneem ….dit was werklik wonderbaarlik.
En waar die proses nou, so vertrou ek, ten einde loop kan ek nie ‘die knoppie druk’ sonder ‘n spesiale dankie vir Louise.Dit was ‘n hartseer situasie maar jy het lig gebring………..jy was die sleutel tot die suksesvolle, en aangename uitkoms. Wat kan meer belangrik wees as om weer alles om my heen duidelik te kan waarneem. So sal alles onthou word…….en ook
my bewondering vir jou skryfkuns…..absoluut talentvol.
Indien alles volgens plan verloop is ek so aan die einde van volgende week by my jongste…..doer ver, amper in die skadu van Buckinghampaleis. Ek sien geweldig uit daarna……dit is altyd spesiaal om saam hulle te wees. En selfs daar sal daar bekendheid kom vir ene Louise van der Schyf……want in my gesprek sal dit aangenaam wees om ‘n relaas van hierdie ondervinding te gee…..ook die waardevolle betekenis van goeie kommunikasie.
Ek groet met dank en agting.
Jannie du Plessis